Installation

Where can I find the newest installation files?

Read this article.

Installer failure

When one or more installers (databases, services, etc.) fail please check the following:

• In case of a database installer: was the server-, instance- and database name entered correctly? Does your current user have permissions to logon to SQL server and create databases?

  • From time to time the deployment to SQL server times out. Restarting the installer will solve this problem.

• Are there any events registered in the Windows Event Viewer?

  • When the following event occurs, there is an issue with retrieving elevated permissions during installation. In this case please start the installer from a command prompt with elevated permissions.

IIS troubleshooting

This is an area that is well beyond the responsibilities of Dime Software and Dime.Scheduler, but it is worth knowing the different HTTP status codes. When Dime.Scheduler returns an error page, the HTTP status code will be displayed in the center:

In essence, 4xx error messages are the result of an error with the client. For example, a 404 status code indicates that the requested page could not be found. A 401 code tells you there's a problem with authenticating the user. On the other hand, 5xx status codes are related to problems with the server. For example, a 503 code usually eans that the web server is running but the application pool is down.

If the server provides additional information, it will be displayed in the lower left corner. Similarly, when there's a fatal error during startup, Dime.Scheduler will show this page. This - and the logs - should provide you with sufficient information to tackle the problem.