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Installation center troubleshooting

This app can't be activated by the built-in administrator

  1. Press Windows key + R to open up a Run dialog box. Then, type “gpedit.msc” and press Enter to open up the Group Policy Editor.
  2. Inside the Local Group Policy Editor window, use the left-hand pane to navigate to Windows Settings > Security Settings > Local Policy > Security Options.
  3. With the Security Options policy folder selected from the left pane, move over to the right pane and double-click on User Account Control : Admin Approval Mode for the Built-in Administrator Account.
  4. In the setting window of the policy, you’ve just opened, expand the Local Security Setting and set the policy to Enabled. Then, hit Apply to save the changes.
  5. Close the Local Group Policy Editor and restart your machine. At the next startup, you will be able to use Windows Apps from the built-in Administrator account (the ones that won’t require your Microsoft account).

Cannot start service

During the installation process, you may encounter an error in the PowerShell window like the one below:

Start-Service : Service 'Dime.Scheduler Service Bus (DimeSchedulerServiceBus)' cannot be started due to the following
error: Cannot start service DimeSchedulerServiceBus on computer '.'.
At C:\Dime.Scheduler-2021.2.0\Dime.Scheduler\deployment\lib\install-d
s-utilities.psm1:234 char:9
+ Start-Service -Name "$serviceName"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.ServiceProcess.ServiceController:ServiceController) [Start-Service],
ServiceCommandException
+ FullyQualifiedErrorId : CouldNotStartService,Microsoft.PowerShell.Commands.StartServiceCommand

Possible reasons for this issue include:

  • Invalid user name
  • Insufficient permissions (such as missing 'Log on as' rights on this server)
  • Incorrect password

To fix the issue, go the Services window, locate the Dime.Scheduler Windows Services and retry to start the services with the correct credentials.